The Segal Cancer Centre is committed to providing compassionate, highest quality of cancer care throughout the continuum of care, with a focus on safety, best practices and patient’s experience.
We work in close collaboration with the Quality Program, whose mission is “identifying, assessing, implementing and evaluating the quality of patient care and the outcomes of service delivery.” The Segal Cancer Centre participates in quality improvement, risk management and patient experience initiatives set up by the Quality Program, and is encouraged to present its ideas at the monthly Quality and Risk Management Committee meetings.
As part of its commitment to patient experience, the Segal Cancer Centre and its various teams have worked to put in place validated patient questionnaires.
Our patient reported outcomes measures (PROMs) encourage the patient to share their health concerns and symptoms with their health care team. This helps us better understand the needs of our patients and provide care that is truly responsive to what matters most to them. Here is a sample of the 
quarterly results of PROMs.
Another example are the patient reported experience measures (PREMs) questionnaires. These questionnaires include questions on the patient’s experience. This feedback provides areas that may need improvement, and what is working well. Patients are encouraged to answer these at any time during their journey with us. Here is an example of the quarterly results of PREMs.
In addition to formal surveys and focus groups, feedback from cancer patients and their families is always welcome as we strive to continually improve our delivery of services.