This guide was created with you, our patient, in mind. All of the information in this pamphlet will help you better navigate your way around the Jewish General Hospital (JGH) during your stay. If you still have questions that aren't answered in this guide, feel free to ask a member of your healthcare team for help.
Who we are
Since 1934, the JGH has been providing the highest quality of medical and healthcare services, stemming from a respectful collaboration and partnership between users and health and social service professionals, staff and administration. This care is delivered to patients of diverse backgrounds from Montreal and across Quebec.
In 2015, the JGH became a member of the Integrated Health and Social Services University Network for West-Central Montreal (CIUSSS West-Central Montreal). Its mission and values were developed with a team of diverse healthcare professionals who kept our users in mind. More information about CIUSSS West-Central Montreal is available at:
CIUSSS West-Central Montreal
CIUSSS West-Central Montreal Mission and Values, Code of Ethics and Ethics Framework
The CIUSSS West-Central Montreal University Mission
JGH Quality Program
Specialized Approach to Senior Care (SASC)
Montreal's Top Employer
The Lady Davis Institute
Segal Cancer Centre
Rossy Cancer Network
Cardiovascular Prevention Centre
The JGH believes in a respectful environment for everyone.
Violence of any kind will not be tolerated.
Important phone numbers
JGH main telephone number
Commissioner of Complaints and of Quality Service (Ombudsman) 24222
Office of Clinical Ethics, Quality and Patient Experience 23928
Patient Accounts 28241
Security/Lost and Found 5000
Users’ Committee 23090
Volunteer and Spiritual Services 25985
Hospital address and departments phone numbers
Getting to the Hospital
By Public Transport
Getting around the JGH
Important: If you or someone you are accompanying has reduced mobility, please avoid using the revolving door when entering or existing the hospital.
Instead, please use the manual or automatic doors on either side of the revolving door.
General: 2:30 - 8:30 p.m.
Maternity: 3:00 - 8:30 p.m.
Coronary Centre Unit and Intensive Care Unit: 24 hours a day
Family members may visit at all times, except during nursing shift changes (see below).
Please allow 45 minutes for shift changes.
Nursing shift changes
7:30 - 8:15 a.m.
3:30 - 4:15 p.m.
7:30 - 8:15 p.m.
11:30 p.m. - 12:15 a.m.
Wi-Fi and Internet
Free Wi-Fi is offered in key areas of the hospital, as indicated on signs.