Patient-Centric Humanization of Care Philosophy

  • Patient-Centric care activities will place patient safety as a priority in keeping with the objectives of the JGH Quality Program;
  • Compassionate, respectful, and empathetic communications with patients and their families are at the core of all interactions;
  • All healthcare professionals are expected to provide relevant information to patients and their families, in a timely, transparent and understandable manner;
  • Recognition of staff and their contributions to patients and their families is a core value of the hospital;

What is patient-centric care?

Patient-centric care is centered on identifying the various points of contact by both patients and their families, and once identified determining how those contacts could be improved to better meet the needs and expectations of the patients and their families.

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