Clinic Visits – Step-by-Step Guide for Patients
Important Room Numbers
Reception Hematology Room E-776-2 (514) 340-8207 (5066)
Reception Oncology Room E-776-2 (514) 340-8248
Hope & Cope Room E-730-1 (514) 340-8255
Pharmacy Room E-881 (514) 340-8222 ext. 5940
Nurses' Office Room E-884 (514) 340-8222 ext. 5529
Study coordinators Room E-712-733 (514) 340-8248
B.M.T. Coordinator Room E-782 (514) 340-8222 ext. 4329
Hematology/Oncology Clinic (7th Floor) and Treatment (8th Floor)
The following is the procedure that the patients follow when they come to see the doctor, when they have treatment and when they come to see the nurse. This is a general guideline although there may be some variations to the procedure.
Remember to always bring your Medicare card and your RED Hospital card.
1. Register at the check-in window E-776-2 (near elevator).
2. The receptionist at this window will verify your information and guide you to the next step which, in most instances, requires you to go for a blood test (E-778). Surgical patients rarely need blood tests.
3. After you have had your blood test, you will wait in the waiting room. If no blood test is required, you can go directly to the waiting room. There are 4 different Oncology specialty areas and patients need to wait in the appropriate waiting room. Those seeing a Pulmonary Oncologist or a Hematologist wait in waiting room number 1 while those seeing a Medical Oncologist, Surgeon or Gynecologic Oncologist wait in waiting room number 2.
4. While you are seated in the waiting room, an assistant will call you and weigh you prior to you seeing the doctor. Height will also be measured at the time of your first appointment.
5. There are light refreshments available in waiting room number 2 (coffee, tea, cookies).
6. As soon as the blood results are in, and according to the patient’s scheduled appointment, the volunteer or nursing assistant will call you and guide you to the appropriate examining room. The doctor may examine you or want to discuss treatment plans. Family members are usually able to sit in on these appointments to ask questions or listen to what is discussed, if you so desire.
7. Once you have finished in the examining room, you should book a return appointment or arrange further tests. If a patient has been to the surgeon, they may need to book their surgery or further tests. Go to room E-776-6 (General Oncology, Gynecologic Oncology, Surgery) or E-779-1 (Pulmonary Oncology) or E-779-2 (Hematologic Oncology). The Oncology secretaries will give you a list of appointments and direct you to the 8th floor if you are having treatment on that day.
8. Patients often come without having to see their doctor. If a patient is scheduled for chemotherapy only, they go directly to have their blood test (without checking in at room E- 776-2) and after that is complete, they go up to the 8th floor for treatment.
9. Once on the 8th floor, immediately after stepping off the elevator, you will see another reception desk where you register and can ask any questions.
10. You will then proceed to the pharmacy window, facing the reception and this is where you hand in the chemotherapy prescription.
11. The receptionist at the 8th floor reception desk will inform you as to which waiting room you will need to remain in until you are called by your appropriate nurse. The nurse will take you to the chemotherapy chair or into a room if necessary. Wait in the waiting room and the nurse will call you for your treatment.
12. A light lunch is served to patients however you may bring your own lunch. Your family can remain with you while you are having treatment. There is a television unit attached to each chair or bed. Volunteers regularly pass around juice or coffee and warm blankets.
In case of emergency on weekends or evenings:
1. Call (514) 340-8232 and ask the operator to page the "oncologist/hematologist on call".
2. Call your own Family Doctor.
3. Go to the Emergency.
At the Emergency
When you arrive at the Emergency you must be triaged.
1. Make sure to tell the triage nurse that you are a cancer patient.
2. Provide the name of the physician who is overseeing your care. Mention if the oncologist/hematologist on call had recommended that you go to the Emergency.
3. Bring a list of the medications you are on including what cancer treatment you are receiving.
Important things to remember:
1. Consult with the Nurse/Doctor/Pharmacist before taking ANY other medications.
2. Make a list of all medications that you are taking, and carry the list with you at all times. Don't hesitate to ask about any other medications.
While on treatment, if you notice any of the following symptoms, telephone your nurse, the Hematologist/Oncologist on call or your family doctor. Do NOT wait until your next visit.
● Temperature over 38°C (100.5°F) taken by mouth (purchase a thermometer before you need it; digital thermometers are available at your pharmacy).
● Chills and shivers.
● Bleeding and bruising.
● Severe or persistent pain, headache, joint pain.
● Shortness of breath, persistent cough or hoarseness.
● Sudden weight gain or loss.
● Soreness of mouth or throat.
● Severe constipation or diarrhea or problems passing urine.
● Blood in urine or stool.
● Severe pain at injection site.
● Exposure to chicken pox and any contagious disease.
● Swelling of hands, feet or eyelids, or skin rashes.
● Persistent dizziness or blurred vision.
● Difficulty in walking.
● Changes in menstrual cycle or flow.