Hours of operation
Please note that the reception of medical records is temporarily closed.
From 2020.03.19 and for an indefinite period.
How to reach us
Telephone number: 514-340-8202
Fax number: 514-340-7556
Where to find us
Closest Entrance: Côte-Ste-Catherine
The Medical Records Department of the Jewish General Hospital is responsible for keeping your Medical Information. We are one of the first hospitals in Quebec to implement “ Chartmaxx ”, which is a system used to put the paper version of your file onto the computer. We have been scanning documents since 2008.
To obtain a copy of your medical file or that of your child (under the age 14) please follow the link - Medical Records, and follow the indications.
An FAQ is also available for your information.
Please make sure to complete the entire form correctly with the user’s information as to avoid any processing delays concerning the request. Please see an example provided to help you complete a form. If you know your hospital card number (it starts with U-), please indicate it in the space provided on the form.
If you are the parent of a child 14 years and younger, you can sign the authorization form. Please take note that if your child is 14 years or older, your child must give their consent by signing the form.
In specific circumstances, we will need certain legal documents ( birth and/or death certificate, mandate, will, proof of a last will search, power of attorney, etc) in order to process the request; if you have any questions do not hesitate to contact us.
As we receive a high volume of requests per day, there may be a delay, but rest assured, we will treat it within a reasonable amount of time.
If you come in person, please make sure that you have a hospital card and your Medicare card (or other photo ID) with you.
Once a request for release of medical records has been received, we have, by law, a delay of 20 working days to process.
There could be applicable fees, after the first twenty copies. The Règlement sur les frais exigibles ( c.A-2.1,r.1.1 Décret:1856-87) applies.
For more questions or concerns, please contact us between our office hours: 9:00 a.m. to 12:30 p.m. and 1:30 p.m. to 4:00 p.m. from Monday to Friday.