Housekeeping

Mission Statement
The Housekeeping Department is committed to maintaining a clean environment for our patients, staff and visitors. We will work together with healthcare providers to develop innovative and creative ways to ensure the delivery of cost effective services, in a compassionate, caring and timely manner.

Our mission is achieved through our values and beliefs and will

• build supportive relationships, and exercise responsive leadership in our dealings with patients, staff and visitors;
• provide our patients, staff and visitors with the tools to sustain and validate this department's performances;
• provide cost effective programs while preserving compassion and consideration for our employees.

Services provided

• Paper Recycling Program
• Cleaning of all patient and non-patient areas (patient rooms, offices, washrooms, public areas, research areas, etc.);
• Cleaning of discharge and transfer beds;
• Collection, sterilization and storage of all hazardous waste;
• Streaming, collection and storage of all recyclable waste;
• Collection, disposal and distribution of needles and sharp containers;
• Cleaning of I.V. poles, wheelchairs, gurneys, designated sterilizers, Venetian blinds & curtains;
• Pest control;
• Window cleaning;
• Transportation of damaged beds.

Client satisfaction
Our department uses various tools to measure the level of client satisfaction, such as:

• Client and staff satisfaction surveys on a bi-annual basis;
• Daily inspection of work areas;
• Quality Insurance Program;
• Multiple cleaning procedures;
• Constant communication with clients and healthcare providers.

As part of our drive to seek your opinion, we are enclosing a survey form. Please complete the form in the format of your choice:

Online Survey- New!
Click here to complete the online form which will be automatically submitted to the Chief of Housekeeping, Tony Nappi.

We kindly ask you to print and complete the form and send it to Mr. Tony Nappi, Chief of Housekeeping.

Paper Recycling Program

Mailing address
Housekeeping Services,
Pavilion D (local: D-6.9)
Jewish General Hospital
3755 Côte-Sainte-Catherine
Montreal, Qc H3T 1E2

For any other requests
Monday to Friday, between 8:00 a.m. and 4:00 p.m. call 514 340-8227
On evenings and weekends call locating at 514 340-8232